Refund policy

At Mignonette Bridal, every gown is prepared with care for your special occasion. Because many of our products are made specifically after an order is placed, please review our return, refund, and cancellation policy carefully before purchasing.

IMPORTANT: 14-DAY RETURN WINDOW

Eligible Items Must Be Returned Within 14 Days of Delivery

Eligible In Stock dresses, skirts, and accessories may be returned within 14 days of delivery, provided all applicable return conditions are met.

The 14-day return period begins on the date the order is delivered.

Returns requested after the 14-day period may not be accepted.

Made-to-Order, custom-size, and customized dresses remain final sale and are not eligible for return or refund due to size, fit, preference, change of mind, or other personal reasons.

Returns & Refunds FAQ

Can I return a Made-to-Order dress?

No. Made-to-Order dresses are final sale and cannot be returned because of size, fit, preference, or change of mind.

Can I return an In Stock dress?

Yes. Dresses and skirts specifically identified as In Stock may be returned within 14 days of delivery, regardless of size, subject to the return conditions and a $150 restocking fee per item.

Can I return an accessory?

Eligible accessories may be returned within 14 days of delivery, subject to the applicable return conditions and a $20 restocking fee per item.

What accessories are eligible?

Eligible accessories include veils, coats, sweaters, face masks, jackets, detachable sleeves, blouses, boleros, detachable straps, and bows.

Can I cancel my order?

Cancellation requests must be submitted within 24 hours of order confirmation. Approved cancellations are subject to a 4% cancellation fee. Production begins 24 hours after order confirmation.

Can I cancel after 24 hours?

No. After 24 hours, the dress may have entered production and the order can no longer be canceled.

Are rush production fees refundable?

No. Rush production fees are non-refundable.

What if my dress arrives damaged or defective?

Contact us promptly with your order number and clear photographs of the issue. Our team will review the situation and determine the appropriate solution.

What if I receive the wrong item?

Contact us as soon as possible with your order information and photographs of the item received so we can investigate and assist you.

Why are Made-to-Order dresses final sale?

Made-to-Order dresses are specifically prepared after an order is placed and production begins shortly after confirmation. Because these gowns are created specifically for the customer, they cannot be returned as ordinary stock merchandise.

Made-to-Order Items Are Final Sale

All Made-to-Order items are final sale.

Any dress identified as Made to Order on its product page is individually prepared after the order is placed and is not eligible for return or refund due to size, fit, preference, change of mind, or other personal reasons.

Please carefully review the product description, size chart, measurements, customization options, color, fabric, and other product information before placing your order.

If you are unsure about sizing or customization, we strongly recommend contacting our customer service team before ordering.

We Accept Returns Under the Following Circumstances

Returns are accepted only for products that are specifically identified as eligible for return.

Eligible returns must be requested within 14 days of delivery.

Please check the individual product page before purchasing.

Dresses — In Stock

14-day return window

$150 restocking fee

Dresses and skirts explicitly identified as In Stock on the product page may be returned within 14 days of delivery, regardless of size, subject to the conditions of this policy.

A $150 restocking fee applies to each returned item.

Accessories

14-day return window

$20 restocking fee

Eligible accessories may be returned within 14 days of delivery, subject to the applicable return conditions.

A $20 restocking fee applies to each returned accessory.

Eligible Accessories Include:

  • Veils

  • Coats

  • Sweaters

  • Face masks

  • Jackets

  • Detachable sleeves

  • Blouses

  • Boleros

  • Detachable straps

  • Bows

Made to Order vs. In Stock

The return eligibility of a dress or skirt depends on how the item is identified on its product page at the time of purchase.

Made to Order

FINAL SALE — NOT RETURNABLE

If the product page states that the item is Made to Order, the item cannot be returned for a refund due to sizing, fit, change of mind, or personal preference.

In Stock

RETURNABLE WITHIN 14 DAYS OF DELIVERY

Eligible dresses and skirts may be returned within 14 days of delivery, regardless of size, subject to the return conditions and a $150 restocking fee per item.

Order Cancellation

Because our dresses are made to order, cancellation requests must be submitted promptly after placing your order.

Production begins 24 hours after order confirmation.

Cancellation requests must therefore be submitted within 24 hours of order confirmation.

Cancellation Fee

Approved order cancellations are subject to a 4% cancellation fee.

The 4% cancellation fee covers payment processing and administrative costs associated with the cancellation.

After 24 Hours

Once 24 hours have passed after order confirmation, the dress may have entered production and the order can no longer be canceled.

Once production has started, the order is considered final sale.

Custom Size & Customized Dresses

Dresses made according to customer measurements or customized according to individual requests are created specifically for the customer.

Custom-size and customized dresses are therefore final sale and cannot be returned because of fit, sizing, style preference, or change of mind.

Please carefully check all measurements and customization information before submitting your order.

Sizing & Fit

Customers are responsible for selecting the appropriate size when placing an order. Please carefully review the size chart and measurement instructions provided on the product page.

A Made-to-Order dress is not eligible for return or refund simply because the selected size does not fit as expected.

If you are unsure about sizing, please contact us before placing your order.

Rush Orders

Rush orders are available for all dresses and all sizes where the rush option is offered at checkout.

  • Rush orders are automatically confirmed.

  • The applicable rush production fee is displayed at checkout.

  • Rush production fees are non-refundable.

  • Rush orders are final sale once production has begun.

Damaged, Defective, or Incorrect Items

Although Made-to-Order items are final sale, we want every customer to receive the correct item in good condition.

If your order arrives damaged, defective, or materially different from what you ordered, please contact us promptly after delivery so our team can review the issue.

Please provide:

  • Your order number.

  • Clear photographs of the issue.

  • Photographs of the full item when applicable.

  • A detailed description of the problem.

  • Any additional information requested by our customer service team.

Please do not alter, wash, repair, or otherwise modify the item before contacting us regarding a suspected defect or incorrect product.

Return Conditions

14 DAYS FROM DELIVERY

For eligible returnable items, the return request must be submitted within 14 days of delivery.

When a return is approved, the item must be returned in its original condition and in accordance with the instructions provided by our customer service team.

  • Items must be unworn and unused.

  • Items must not have been washed or altered.

  • Items must not have stains, makeup marks, perfume, pet hair, dirt, food, or other signs of use.

  • Items must not have been damaged after delivery.

  • Items must be returned according to the instructions provided by Mignonette Bridal.

Items that do not meet the applicable return conditions may be rejected and may not qualify for a refund.

Exchanges

Made-to-Order, custom-size, and customized dresses are not eligible for exchanges due to sizing, fit, style preference, or change of mind.

Eligible In Stock dresses, skirts, and accessories may be considered for return according to the applicable return conditions and fees.

Eligible returns must be requested within 14 days of delivery.

Refunds

Once an eligible return has been received and inspected, the applicable refund will be processed after deducting any applicable restocking fees.

For eligible In Stock dresses and skirts, a $150 restocking fee per item will be deducted from the refund.

For eligible accessories, a $20 restocking fee per item will be deducted from the refund.

Approved refunds are issued to the original payment method used for the purchase.

Once a refund has been processed, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Changes to Your Order

If you need to change information on your order, please contact us immediately.

We will do our best to accommodate changes before production begins. However, changes cannot be guaranteed once the dress has entered production.

Additional costs may apply if an approved change requires additional materials, customization, or production work.

Product Variations

We make every effort to display our dresses, fabrics, colors, and details as accurately as possible.

Because gowns may be handmade and photographed under different lighting conditions, minor variations in color, texture, embellishment, or finishing may occur.

Minor variations that do not materially affect the product do not automatically qualify an order for a refund.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

Need Help With Your Order?

If you have questions about sizing, customization, cancellation, returns, or refunds, please contact our customer service team before placing your order whenever possible.

We are happy to help you understand the product and return conditions before you purchase.

Remember: Eligible returnable items must be returned within 14 days of delivery. Made-to-Order dresses are final sale.